Responsibilities: •Oversee the day-to-day operations of the customer support team •Ensure timely and effective resolution of customer inquiries and issues •Develop and implement customer service policies and procedures •Monitor team performance and provide coaching and feedback •Collaborate with other departments to improve overall customer experience •Analyze customer support metrics and generate reports for management Requirements: •Bachelor's degree in business administration, marketing, or a related field •Proven experience in a customer service or support role •Strong leadership and communication skills •Excellent problem-solving abilities and a customer-oriented mindset •Ability to work well under pressure and handle challenging situations •Proficiency in using customer support software and tools Preferred skills: •Experience with CRM systems and ticketing platforms •Knowledge of customer service best practices and industry trends •Ability to adapt to new technologies and processes •Certification in customer service or related field is a plus •Multilingual proficiency for serving diverse customer bases

Responsibilities: •Oversee the day-to-day operations of the customer support team •Ensure timely and effective resolution of customer inquiries and issues •Develop and implement customer service policies and procedures •Monitor team performance and provide coaching and feedback •Collaborate with other departments to improve overall customer experience •Analyze customer support metrics and generate reports for management Requirements: •Bachelor's degree in business administration, marketing, or a related field •Proven experience in a customer service or support role •Strong leadership and communication skills •Excellent problem-solving abilities and a customer-oriented mindset •Ability to work well under pressure and handle challenging situations •Proficiency in using customer support software and tools Preferred skills: •Experience with CRM systems and ticketing platforms •Knowledge of customer service best practices and industry trends •Ability to adapt to new technologies and processes •Certification in customer service or related field is a plus •Multilingual proficiency for serving diverse customer bases